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Postage & packing
Standard delivery (3-5 working days) is £3.95 or £11.95 for large items (furniture etc). Next day delivery is available for standard size items for orders placed by 12pm and costs £9.95.
Delivery to Europe is £15 and delivery to the Rest of the World is £25. A few items can’t be sent abroad – please check if you are unsure.
Delivery of special order items can take longer than standard delivery times.
Prices include VAT at the standard rate. Orders sent outside the EU may attract import duty and local sales taxes, which will need to be covered by the customer.
From time to time we will offer discount codes to customers. These can only be applied at the time of placing your order and within the valid period.
Currently Starling Pots are excluded from all discount codes.
Please contact us if you wish to cancel/return/exchange your order.
You have 14 days from receipt to cancel/return/exchange an item. Personalised, special order and sale items are non-returnable unless faulty.
Products must be unused with tags and packaging intact. The customer covers the cost of returning the product.
We will process your refund within 14 days of receiving the returned product. Please don’t destroy/dispose of faulty products before you have contacted us if you wish to ask for a refund.
The customer is responsible for the safe return of unwanted goods and your refund may be affected if products are not returned in their original condition and suitable for re-sale.
Items sent to back that don’t meet these conditions will be returned to the customer.
If you have any further questions, please get in touch by email firstname.lastname@example.org or telephone 0116 279 3368
The returns address is: Shop Caroline McGrath, Hall Farm, Main Street, Gumley, Leicestershire LE16 7RU